Questions about storm plumbing

Our South Carolina contractor license is listed in the footer of every page, with the board that issued it. You can look the number up on the board's own site before we start.

Shut off the main water valve if you can reach it without standing in water. Switch off power to any room that is wet. Then call us. If you smell gas, leave the house and call 911 first.

Usually where the line enters the house: a crawl space wall, a utility closet, a box by the meter at the street, or under the house on a pier foundation. Find it now, while it is dry, and tie a tag to it.

The visit has a fee, which we state on the phone. If you approve the repair at that visit, the fee comes off the repair price. The page on how pricing works has the rest.

Yes. Calls outside weekday hours cost more than the same job by day. We say the charge on the phone before we drive over, and you decide then.

Yes, in writing, by text or on paper, before any work starts. If we open a wall and find more, we stop and send a revised price.

The on-call crew lead for that night. By day, dispatch answers and sends the nearest crew.

No. A backflow preventer protects your drinking water from irrigation and hose lines. A backwater valve sits on the sewer line and stops sewage coming back up your drains. The backflow page explains both.

No. A heater whose burner, controls or element went underwater is replaced, not dried out. Turn off its power or gas supply if you can do so safely, and photograph it before anyone moves it.

We can't say. Your policy decides what is covered. We write an invoice that says what failed, what we replaced and why, and you give that to your adjuster.

When the job needs one, yes. Permit fees appear on their own line in the written price. Moving a water heater or a main line usually needs a permit; ask the building department in your town.

No. We stop the leak and repair the plumbing. Drying walls and removing wet drywall is a restoration company's work, and we will tell you when that has to happen first.

Yes. We walk the house, photograph the shutoffs and the water heater, and text you the pictures. Tell us how to get in and who to call at the property.

Beaufort, the Sea Islands and the mainland up to Bluffton. The office is open weekdays and Saturday morning, and the emergency line is answered around the clock.